Solving the super problem

Super as a Problem without a Solution?

It seems the government is beginning to send off early messages of further changes to super. Maybe there is a softening up process already happening through the withdrawals from super temporarily allowed as a pandemic relief measure.

Senator Andrew Bragg is promoting some fresh ideas about how super should be and how it can be better organised. Senator Bragg seems to be suggesting that the government should create a standardised or “nationalised” semi-government default fund similar to the Future Fund to be used when employees enter the workforce or change their employer. There is a specialist report being submitted shortly around this very consideration.

Another Senator, Jane Hume, has suggested that the compulsory nature of super has allowed service providers in the industry to become lazy and has expressed some concern that the Productivity Commission’s idea of approving and disapproving certain products based upon the assessment of fund performance will not fly.

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Regardless of which party next changes super, the government has identified that the ongoing problem with super has not been fixed by previously introduced measures.

Arguably it is time to question why they keep trying to fix the problem, when direct government intervention has failed to mend what is broken so many times before?

Nearly Right?

When on a long journey, I often asked my Dad “Are we there yet Dad?” and he always said “Nearly Son”. Unfortunately, with an asset worth close to $3 trillion, the prize is ever more attractive to more and more parties and not least of whom, the government.

The argument would be that the financial services market is not held accountable for the delivery of value to the individual account holder. They might say that it’s because it would require far too many people to deliver individual advice to each and every worker and so it has been a long and tortuous journey for every worker who tried to find out what to do with their super over the years to optimise the value being delivered.

The journey becomes particularly hard when you don’t know what road you are on and what destination you have in mind and on top of that someone keeps changing the rules.

Disturbing the Status Quo

Australia has a monumental asset in personal super and every individual should be concerned about any move by government to take direct charge of any part of the asset.

Current public perception is that investment returns are much better if you have your super with an industry fund than one of the master trusts and then current attitude among employers is that their obligation is over when they have paid the mandatory quarterly contribution to all their employee’s personal accounts.

The problem with super in Australia is not systemic, and yet we keep tinkering with the system. The problem is the gap in the marketplace for a service that presents which product or service model are superior to another. Such a service is often created by normal market forces where there are established players with different propositions but no way to determine the value presented. Such a service would certainly disturb the status quo.

The Power of Technology

There is not enough space in one publication to debate how capital is spent on technology around super. So I recommend you use this link to listen to some people with a depth of knowledge around industry practices and sales propositions.

Within super, most of the spend on technology has been centred on product. Essentially spend has been on developing and maintaining a product provider’s capability to maintain an accurate record of an individual’s balance. Spend on maintaining a product is at the expense of investing in providing an individualised service to every account holder based upon personal scaled advice in optimising each person’s account balance.

The MySuper Investment Default

When introduced, this was expected to change everything, mainly because it was “commission free”. Unfortunately the focus in providing a MySuper license to product providers should have been on investment returns and not solely an exclusion of adviser fees. We do not all drive the same cars for a reason. It is usually referred to as performance.

There are two base service models within the private sector for corporate super. One is the master trusts, traditionally bank owned, and the other is the industry funds. One boasts of lower fees and higher returns while the other sells their proposition to market based on a level of servicing that does not exist.

The real difference between the two models should be in their investment choice menus with one focusing on a one size fits most approach and the other presenting, in theory, a quality investment choice menu you can choose from.

Examining Super

All product providers in the corporate super market sell a product and never an optimised individual service. All existing product providers within the corporate super market should be examined by employers who know what they want for their employees. Very few employers, if any, make a definitive service demand on their product provider until they are dissatisfied with that service provider and then they change to a different label with the same problem.

Some employers are beginning to understand their capability to control the performance of their service provider around super and what is best for them. All employers need to examine super as one of the most significant remuneration benefits at their disposal in their attempt to persuade their employees that they are indeed the employer of choice. Examining super is surely a win-win for every employer.

This document was prepared and issued by AXIS Financial Group (ABN 21 092 889 579, AFSL 233680). The information contained within it is not advice. It provides general information only and does not take into account your individual objectives, financial situation or needs. You should assess whether the information is appropriate for you and consider talking with your financial adviser before making an investment decision. Information in this publication, which is taken from sources other than AXIS Financial Group, is believed to be accurate. However, subject to any contrary provision in any applicable law, neither AXIS Financial Group, nor its employees and directors, provide any warranty of accuracy or reliability in relation to such information or accepts any liability to any person who relies on it.


Mitsui & Co. (Australia) Ltd engaged AXIS Financial Group in reviewing the existing employer super arrangements and clarifying which product provider might be best for Mitsui & Co. (Australia) Ltd and it’s group of companies.

AXIS Financial Group provided a concise explanation as to who might be best and why, in particular ensuring that the internal project team had the information to feel confident as decisions were made. The project team moved from arguably being daunted by the prospect of improving this particular employer funded employee entitlement and better understood how to manage super as a remuneration benefit through the detailed analysis and explanation provided by AXIS Financial Group

Antony Auliso
General Manager - Human Resources Division
Mitsui & Co. (Australia) Ltd

I want to thank AXIS Financial Group for their efforts in handling insurance claims on behalf of the employees of WesTrac. From the moment AXIS Financial Group were appointed to the task, they moved so seamlessly into position and have made sure that WesTrac is not only better serviced as a result but also more informed about claims progress. I also note the outstanding results achieved by AXIS with respect to marketing and placement of our employer super policy.

It seems nothing is a problem for the AXIS team and I would commend all employers to consider this service.

Gary Carter
Group Insurance Manager
WesTrac Pty Ltd

AXIS Financial Group’s knowledge of employer super is second to none.

DXC tasked AXIS Financial Group with consolidating multiple superannuation funds to a
single company-wide default fund. They delivered, displaying superior knowledge of their
industry, along with the highest level of service and diligence.
From start to finish – the initial analysis of our previous funds, the detailed tender process,
the transition to our new fund, and post-transition – AXIS Financial Group always made
themselves available for support.
We strongly recommend speaking to AXIS Financial Group for all matters relating to
employer super.

Michael McGoldrick
Director, Compensation Asia Pacific
DXC Technology